Mid and Back Office Solutions – Automate Travel Operations, Processes, Sales, and Reconciliation

TripFro's mid-and back-office solutions are powerful, versatile, and scalable to meet the needs of any business in the travel sector.

 

 

What is Mid & Back-Office module?

 

It is a web-based, comprehensive and user-friendly platform that gives you real-time access to life-cycle management or any booking, to creating and managing client and supplier profiles, to defining and managing user-profiles and business rules, to assessing multiple types of payment, to generating invoices and running reports.

You will be empowered to operate your business more effectively, to fully administrate and control your operations by streamlining all the processes inside your travel business, no matter what your profile is (Travel Agent, Tour Operators, DMCs, Corporate Travel, Wholesalers, etc).

You can manage real-time bookings, build and manage client and supplier profiles, define and manage mark-ups, business rules, and multiple types of payment, generate invoices, and run reports.

If you start a business in the travel industry, you know how competitive the market can be and if you'd like to keep your company sustainable, it is vital to improving accuracy and efficiency in your mid-and back office system software.

To succeed in your travel business, you need a robust and highly efficient mid-office travel solution. It's the backbone of any organization.

This software automates your office's administrative functions, collects bookings, and integrates the entire workflow, so you don't have to worry about the management end of the view. Instead, you can focus on more important things: providing the best customer service possible, keeping costs down, and making your business exceptional.

If you're looking for mid and back-office software to manage your mid/back-office functions, TripFro's mid-and-back office system is the best choice!

TripFro Mid/Back Office module is the ideal fit specifically designed for travel industry needs for travel managers as a reporting tool and travel agents as the easiest way to work on day-to-day operations. The solution manages the database and profiles of the customer and supplier.

TripFro provides a complete mid-and back-office travel system to run multiple travel agencies and tour operator networks. Travel Mid-office software is mainly developed to manage bookings manually for travel agencies, tour operators, OTAs, travel companies, etc.

The back-office software can be used by any travel agency to evaluate the online booking portal. The travel back-office system is integrated with booking engines and other important tools used to manage day-to-day business activities proficiently.

The overall costs and complexity of travel companies usually fall within the operational functions of booking management, scheduling management, accounting, reconciliation, credit control, and customer support. So the mid-office gathers and organizes booking data, ticketing data, and synchronization of all back-office systems.

Product features include unified excellence & processing of bookings from multiple points of sale channels (B2B, B2C & B2E), built-in customer relationship management, user-friendly online booking ticket for reservation processing, real-time supplier connectivity, comprehensive business process management platform, integration with third-party tools, end-to-end automation, auto-invoicing, etc.

 

Why Mid/Back Office module and how it helps Travel Agent and Tour Operators?

 

 

Managing a travel agency is complex when you don't have the right resources. To manage your travel business perfectly, you need Travel Software to help you manage all your bookings made during the respective days, whether online or offline.

You must require automation to help you manage all your activities after generating a lead in accepting payment and closing the lead so that tools like Lead Management, Quotation Sharing, Booking Management, Payment Scheduler, Supplier Management, Invoicing, Accounting Reports, and Customer Feedback are all required for managing back-office systems.

Travel companies have some sort of mid-back-office work, such as complex tourism procurement entries, creating tariff sheets, updating time-consuming rates, and creating packages and tour data entries, and so on.

Mid and Back office solutions are a vital part of the business, and you want to make sure that they are properly managed at every stage of the process. Unlike business Process Outsourcing, which allows you to outsource a complete department with standardized tasks, these operations can be outsourced and carried out professionally.

TripFro's mid and back office solutions enables you to outsource semi-standardized tasks such as data entry, travel contracting, price updating, reporting, and support, etc. to an offshore team. Our mid-back-office team works with the front-office in a real-time environment. The skilled back-office service teams allow the business to reduce the cost and time of the functions behind the scenes.

The mid or back-office system includes software that a company uses to manage the online portal. Mid-and back-office workflows, such as order control, billing & account management, etc., can have a significant impact on overall corporate productivity and customer satisfaction. Integrated mid-and back-office applications have various features which become more popular.

 

Who provides the Best Mid/Back Office Solutions for a travel agency website?

 

 

Looking for travel agency software with back office, mid-office, and mobile apps? TripFro develops IBE, booking software, and a travel agent CRS system.

TripFro is a leading travel technology specialist with a focus on delivering world-class travel technologies to TMCs, OTAs, B2B & Tour operators. We build mid-and back-office tools in such a way as to manage all your common activities and maintain the integrity of your work, once you implement them.

We at TripFro provide the mid and back office solutions, which is the "Booking Handling Interface," where bookings are received from the point of sale of the channels and processed until the final document is delivered to the customer. The system is fully incorporated with the booking engine and third-party tools. An administrative interface is provided to manage various attributes and components.

We offer a comprehensive Travel Mid office/Travel Back office system to operate both within the travel agency and with the agent network on the same channel. Complete implementation with your B2C website to effectively manage pre-and post-booking functions and to perform B2B related access and required operations through our travel back-office solution.

Travel Mid-Office is specifically designed to fit the requisites of all size whether small, medium or large-sized travel agency professionals, backed up by a proven experienced team has years of experience in travel solutions development. TripFro's Mid-office solution allows agents to access all backend functionality directly from one solution.

All detailed information related to a booking is fully available to a travel agent in one central solution, any booking made by GDS or Supplier or aggregator for a flight/hotel/transfer/car rental/packages, etc. is available in details under TripFro's Mid-office travel solution. Customer profiles, financial reports, voucher/invoice/ticket/payment receipts, comprehensive reporting, and detailed booking cost structure.

Mid-Office travel solution is a complete tool to easily manage company details, manage branches, manage suppliers, manage cost, passengers, itineraries, currency, tax calculations, documents, mark-up rules, role rights for users, manage agent, etc and independent of any back-office system features.

TripFro provides an excellent mid-back-office travel system that helps you manage all your business rules, such as markups, commissions, promotions, etc., based on predefined criteria for effective revenue management and the automation of routine tasks. It also helps you keep records of your business through in-depth accounting and BI reporting.

Our mid and back office system solution works seamlessly across both web and mobile devices, allowing you to manage all aspects of your travel business on the go.

With our back-office software, you can significantly reduce your overheads and eliminate costly human errors and improve your overall business profitability.

TripFro is a leading B2B travel Company, providing the more viable and modular back office software which will help in business operational challenges related to the sales and distribution of flights, hotels, and other travel products!

At TripFro, we offer customized back office service solutions backed by skilled professionals and advanced technologies that will empower leverage data.

It offers a wide range of features that cater to the needs of small to large business segments. TripFro gives your travel business an edge over your competitors with its streamlined processes, accurate accounting, and interactive modules.

Our aim is to develop, grow and strengthen its position by delivering technological solutions and infrastructure services to our customers in a timely, reliable, and cost-effective manner.

We offer innovative services that are uniquely designed to meet the needs of the corporate world. End-to-end web-based travel expense management software allows organizations to control their business travel expenses and save time.

Our Mid and Back Office System also supports multi-user, multi-location, multi-currency, multi-department, and dynamic reporting that will help you improve your reporting capabilities and manage your business process.

What's more, travel agency back-office software is 100% cloud-based, which means that all your data is stored securely online and can be accessed from anywhere, at any time.

 

Salient Features of TripFro Mid/Back Office Panel are:

 

• Centralized processing and settlement of multiple source bookings

• Order tracking through booking queues processing

• Travel desk / Front desk / Back office interface

• Security and role configuration

• MIS and analytical reports to get an operational view

• Consolidator Management through personal DB

• GDS integration

• Special modules for travel-related services, such as hotel and car rental

• Compliant with the new Zero Commission System

• Analytic reports on productivity and results

• Inbuilt Customer Relationship Management

• User-friendly virtual booking card for booking processing

• Booking Management through various booking queues

• Comprehensive admin panel for managing the business processes

• Manage complex sale and purchase rules

• Define commission and markup for different sales channels

• Real-time supplier connectivity

• Direct connection to the negotiated inventories

• End-to-end automation

• Auto Invoice and Voucher Generation

• Comprehensive reporting system (Finance and Sales)

• Integration with third-party tools

 
Key Capabilities of Mid/Back Office Panel are:

 

• Real-time access to online bookings, availability of stock, cancellation policies, business rules

• Supplier management (enable/disable specific Suppliers, import static data and specific content for each Supplier, add/remove Supplier from the Recommended List on the Search Results page, set-up time or response for each Supplier)

• Mark-up management (per supplier /client / group / destination / hotel / a combination with all)

• Clients’ management (B2B clients – manage agents/ sub-agents, create profiles, set billing details, payment method, etc; B2C clients and Corporate clients)

• Multi-payment implementation (credit card, credit facility, cash, loyalty points)

• Management of cancellation policies, including schedule alerts

• Management of bookings via control panel (see booking list, export booking list in Excel, search & find reservation)

• Managing both web and mobile bookings from a single admin interface

• Ability to configure pricing rules such as markups and commissions according to various criteria such as customer class, agent class, product, region, supplier, etc.

• Ability to configure markup exceptions

• Ability to centrally set up agents, customers, and employees

• Implementing promotion codes and other forms of promotions to help you boost brand loyalty

• Facility to setup prepaid and postpaid agents separately

• Management of credit limits and deposits for sub-agents

• Ability to display promotions on the booking engine search results page to promote specific products

• Management of local taxes and charges applicable to bookings

• Detailed Ledger Reports to facilitate reconciliation and help you understand exactly how much you are earning and how much you need to pay to suppliers and sub-agents

• Business Intelligence reports tracking bookings, commissions, cancellations for both online and offline bookings

 

TripFro mid-back office management benefits include:

 

• We aim to support and help travel companies to expand as much as possible.

• Workforce reliability through skilled team.

• Focus on core business activities

• Save time, reduce costs and improve productivity

• Reduced overheads and resources